Four steps to your
dream prize

Checkout runs through our PCI compliant secure payment provider. Card details are tokenised and never touch our servers.

All major UK debit and credit cards including Visa, Mastercard and American Express. Apple Pay and Google Pay work on supported devices.

No. Only your payment provider stores card details. We only see the transaction reference.

Once ticket numbers are issued and the draw is still open or has run, entries are final. Refunds apply if we cancel the draw, a duplicate charge occurs, or where the law requires.

Approved refunds appear on your card within 5 to 10 working days depending on your issuer.

No. All prices are in GBP. Your bank may apply their own conversion charge if your card is not GBP.

Our £12.99 per month membership. You get one automatic free entry into every active prize draw, 15% off paid tickets, exclusive drops, priority support and no dashboard adverts.

Cancel any time from your dashboard. No minimum contract, no exit fee. Your benefits stay live until the end of the paid month.

Yes. Every ticket, paid or member free, sits in the same weighted pool for the random draw.

There is no explicit skip mechanism, but you can cancel and rejoin later without losing your XP or account history.

Monthly, on the anniversary of your join date. Membership renews automatically until you cancel.

100% of ticket revenue on a charity draw, minus unavoidable card processing fees, is transferred to the nominated charity within 30 days of the draw closing.

The prize is either sponsored at no cost to the charity, or funded by Jungle Jackpot separately from the ticket pool. The donation is not used to buy the prize.

Yes. After settlement we publish the total transferred on the competition page.

UK registered charities only. We prioritise wildlife conservation, reforestation and community environmental causes.

Site-wide policy: two saplings planted for every £5 you spend. Live counter on the homepage and each competition page.

Vivariums and reptile gear (Exo Terra, Zoo Med, HabiStat), aquascape and aquatics gear (Swell, Aqua One), plant smart tech, smart home, gaming and lifestyle drops.

Yes. Every product prize is brand new, sealed and covered by the manufacturer's UK warranty.

Yes, submit it on the Wishlist page. Top voted products get featured on the jungle floor.

Workshops, wildlife tours, garden days out, weekend breaks and other memorable prizes across the UK.

After the draw confirms, our team emails you the booking instructions and a redemption window. Most experiences must be booked within 12 months.

Almost every experience is for two people. The competition page always states the number of guests.

Contact us at least 14 days before your booking. We will do our best to reschedule at the provider's discretion.

A prize competition where entrants must answer a genuine skill question. Under UK legislation governing skill competitions this is fully lawful and does not require a lottery licence.

Yes. Every entry runs through a genuine multiple choice question. That is what makes Jungle Jackpot a lawful prize competition and not a lottery.

You get two attempts. If both are wrong the entry is refused and no payment is taken. You are welcome to come back and try again.

By an independent, certified random number generator, over the pool of correctly answered entries. Every valid ticket has an equal chance in the draw.

No. Every draw runs on the same independent, automated system. Every step is permanently recorded so entries cannot be altered after the draw.

Within 24 hours of the competition's closing time. Most run within minutes because the draw runs automatically.

In app notification the moment the draw confirms, plus an email to the address on your account.

Reply to the winner email with your delivery details. We despatch within 7 working days once identity is verified.

Yes for paid entries. You can also enter free by post without an account, using the address on our Free entry page.

No. One account per person. Duplicate accounts are disqualified from active draws.

Update it in your dashboard under Account. We send a confirmation to the new address to prevent takeover attempts.

Email us at support@junglejackpotuk.com and we will delete your account within 14 days, keeping only the transaction records the law requires us to keep.

Your public profile page where fellow entrants can see your wins, plant journal and jungle collection. Privacy modes: Public, Approval, Private.

Data at rest is encrypted in our MongoDB cluster. Session cookies are HttpOnly, Secure and SameSite=None. Card data never touches our servers.

Not yet at launch. We will add TOTP shortly. In the meantime use a unique strong password on your account.

Reset your password immediately via Forgot password. Then email us at support so we can review recent activity and force-out any active sessions.

UK based cloud infrastructure. All personal data stays within the UK and EU.

Within 7 working days of the draw closing. Live plants are inspected, packed in protective sleeves and shipped by tracked courier.

UK mainland is free. Highland, islands and Northern Ireland add 1 to 3 days. We do not ship prizes internationally.

Take photographs within 48 hours and email support@junglejackpotuk.com. We will replace or refund.

The courier will follow their standard neighbour or safe place process if you are out. Live plants above 60 cm may need a signature.

Once ticket numbers are issued and the draw is still open or has run, entries are final. Refunds only where we cancel a draw, a duplicate charge occurs, or where the law requires.

We can swap it for a cash equivalent, or you can gift the win to a friend.

Approved refunds appear on your card within 5 to 10 working days depending on your issuer.

Take photographs within 48 hours and email us. Live plants get replaced or refunded. Products get replaced under the manufacturer warranty.