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May the flora ever be in your favour·Win rare plants from £1·Free UK delivery on every win·2 saplings planted per £5 spent·Every draw monitored in real time·Top tier suppliers · best quality plants·May the flora ever be in your favour·Win rare plants from £1·Free UK delivery on every win·2 saplings planted per £5 spent·Every draw monitored in real time·Top tier suppliers · best quality plants·
Jungle JackpotJungle Jackpot
Legal

Returns and refunds

Entries

An entry into a prize competition is a chance in a game of skill. Under UK distance selling regulations you do not have a general right of withdrawal on entries once ticket numbers have been issued and the draw is still open or already run.

You are entitled to a full refund of your entry if any of the following apply:

  • We cancel a competition before the draw takes place. Refunds are processed to your original payment method within 14 days.
  • A technical fault caused a duplicate or failed charge on your card.
  • You are entitled to a refund by law (for example unauthorised use of your card).

Prizes

If a physical prize arrives damaged, unhealthy or materially different from what was advertised, we will replace or refund. Take photographs within 48 hours of receipt and email support@junglejackpotuk.com.

Live plants remain a living thing. Small cosmetic imperfections (a single yellowing leaf, a light bruise from courier handling that recovers within a fortnight) are not grounds for a return.

How to request

  1. Email support@junglejackpotuk.com with your order or ticket reference and a short description.
  2. Attach photographs where relevant.
  3. We respond within 2 working days.

Refund timing

Once approved, refunds appear on your statement within 5 to 10 working days depending on your card issuer.